Every viable organizational unit requires basic knowledge processes.
Each organizational unit is continuously analyzing, digesting, integrating, collaborating, developing, applying, and re-using its knowledge, much of which is ingested from its external environment (which could be outside of, or within, the same organization).
A result of this continuous knowledge process is a dynamically evolving knowledge base as shown in Figure-7 below, consisting of three primary knowledge domains: intelligence, dialog records, and knowledge products (in this example, the design and support documents for a complex product).
Intelligence Collection: An alert project group, whether classified as an A, B, or C Activity, always keeps a watchful eye on its external environment, actively surveying, ingesting, and interacting with it. The resulting intelligence is integrated with other project knowledge on an ongoing basis to identify problems, needs, and opportunities which might require attention or action.
Dialog Records: Responding effectively to needs and opportunities involves a high degree of coordination and dialog within and across project groups. This dialog, along with resulting decisions, is integrated with other project knowledge on a continuing basis.
Knowledge Product: The resulting plans provide a comprehensive picture of the project at hand, including proposals, specifications, descriptions, work breakdown structures, milestones, time lines, staffing, facility requirements, budgets, and so on. These documents, which are iteratively and collaboratively developed, represent the knowledge products of the project team, and constitute both the current project status and a roadmap for implementation and deployment. The CODIAK process is rarely a one-shot effort. Lessons learned, as well as intelligence and dialog, must be constantly analyzed, digested, and integrated into the knowledge products throughout the life cycle of the project.
So what are your methods of implementing this knowledge process in your organization?
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One beautiful thing about this capability is that it is not tool specific. You can do it using a wiki or a bunch of online documents (interlinked) or webpages or a CMS system. What would you get started with? How will you make this process the culture of every group in your own organization?